• About the role

  • Salary £26,300 per annum pro rata, plus fantastic benefits including Health Cash Plan
     
    Home, a place where you belong  
    If you’re searching for a role where you can genuinely make a difference and feel valued every day, you’re in the right place. Home Group is a social enterprise supporting vulnerable individuals, including people with mental and physical health needs. We believe in creating a positive impact, and we’re looking for committed individuals who thrive on helping others.
     
    What you’ll do 
    • Act as the first point of contact for customers via phone, live chat, and email
    • Provide warm, professional, and tailored support, answering queries and resolving issues
    • Offer expert housing advice and promote self service options where appropriate
    • Handle feedback and complaints with empathy, ownership, and professionalism
    • Use modern IT systems to efficiently manage queries, appointments, and repairs
     
    Why join us 
    Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work!   We can’t offer a CoS for this role.
     
    You have 
    • Experience in a fast-paced, customer-focused environment
    • Sound judgement and practical problem-solving skills.
    • Ability to handle challenging calls and complaints calmly, deescalating challenging situations.
    • Confidence with technology—laptops, smartphone apps, and systems.
    • Excellent written and verbal communication tailoring your style to the needs of our diverse customers.
    • Strong attention to detail, even under pressure.

    Stronger together 
    We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
     
    What’s in it for you?
    • 34 days leave, rising to 39 (this includes bank holidays and a “me day”). 
    • 2 paid volunteering days each year 
    • Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 
    • Matching pension contribution (up to 7% and life insurance of 3x basic salary) 
    • Instant pay access with Stream 
     
    Finally
    For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
Apply

Equity, diversity, inclusion & belonging

Learn about our commitment to creating an inclusive workplace where everyone belongs.

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Benefits & rewards

Discover the great benefits and rewards available when you work with us.

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