Salary £32,000 plus 34 days leave, rising to 39, and 2 paid volunteering days each year.
Home, a place where you belong
You’ll shape safe, welcoming neighbourhoods where people feel proud to live. This is a role where your decisions matter, your relationships count, and your days are never the same. If you enjoy being out in communities, solving problems early, and working with people who genuinely care, this is a move that gives you purpose, trust, and the space to do your best work.
What you’ll do
• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.
Why join us
You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.
You have
• You have experience in housing management or a similar customer focused role.
• You have confidence managing anti-social behaviour and complex customer situations.
• You have knowledge of housing law, safeguarding, and sustaining tenancies.
• You have strong organisation skills and take ownership from start to finish.
• You have a full driving licence and access to a vehicle.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
• This is a full time role working predominantly Monday to Friday 9am to 5:30pm. However, flexibility is key both for our customers and for your work life balance so these times are not set in stone.
• This is predominately a community based role and we would expect you to be out and about in your patch, speaking to customers for the majority of the week. But of course there is admin work and you can do this with a mix of home working and office working. We do like to see our colleagues drop into the office at least twice a week.
• You’ll cover a patch within the area of Whitehaven, working across local neighbourhoods and communities.
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced DBS check that we pay for.
What’s in it for you?
• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more
Finally
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.