Salary circa £32,000 plus 34 days leave, rising to 39, and 2 paid volunteering days each year.
Home, a place where you belong
Housing Manager – Income is a role where your judgement matters, and your work makes a difference. You’ll manage customer rent accounts, attend court hearings and work with internal and external partners to resolve problems.
No two days are the same. If you’re practical, people-focused and enjoy finding solutions, you’ll have the trust, purpose, and space to do your best work
What you’ll do
• Build trusted relationships with customers
• Manage the rent collection by following Home Groups arrears process.
• Take ownership of rent related issues from first contact through to resolution.
• Attend court hearings on behalf of Home Group.
• Work with internal and external stakeholders to support customers.
Why join us
You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.
You have
• Experience in housing management or a similar customer focused role.
• Experience in dealing with rent accounts within a housing association or local authority setting.
• Knowledge of housing law, welfare benefits, safeguarding and sustaining tenancies.
• Strong organisation skills and take ownership from start to finish.
• A full driving licence and access to a vehicle.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
• Working Monday to Friday, 9am-5pm.
• This is a hybrid role with a minimum 2 days in our Reading office.
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced DBS check that we pay for.
What’s in it for you?
• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more
Finally
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.