• About the role

  • Salary £28,100 per year plus excellent benefits  
     
    Home, a place where you belong
    You’ll help bring new and changed IS services into the business, making sure our support teams have everything they need to deliver a great experience for colleagues. Success in this role means technology changes happen smoothly, with the right people, processes and knowledge in place before go-live.
     
    What you’ll do 
    • Coordinate service readiness activities across projects, suppliers and support teams. 
    • Identify risks, gaps and dependencies before services move into live use. 
    • Build strong relationships that keep change moving smoothly and safely. 
    • Support service management processes and help drive continual improvement. 
    • Ensure knowledge, documentation and ownership are in place before go-live.
     
    Why join us
    Join a team that sits at the heart of technology change and service delivery. You’ll learn from experienced colleagues, build your knowledge of service management and gain exposure to a wide range of projects and business change activity. Be part of one of the UK’s Great Places to Work! 
     
    You have 
    • Experience supporting service transition activities, projects or service change. 
    • Strong communication skills, translating technical information for different audiences. 
    • Knowledge of service management principles, an ITIL qualification or equivalent experience. 
    • Experience organising competing priorities and managing a varied workload. 
    • Confidence working collaboratively across teams, suppliers and stakeholders.
     
    Stronger together
    We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
     
    The practical bits 
    • You’ll work Monday to Friday. 
    • We typically work on a hybrid basis with 2 days per week in our Newcastle upon Tyne office, with the rest from home.
    • We can’t offer a CoS for this role
     
    What’s in it for you? 
    · 34 days leave, rising to 39 (this includes bank holidays and a “me day”). 
    · Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
    · Matching pension contribution (up to 7% and life insurance of 3x basic salary)
    · 800+ discounts on shops, holidays, days out, tech and more
    · Top 20 in the UK for Wellbeing

    Finally
    For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us. 
Apply

Equity, diversity, inclusion & belonging

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Benefits & rewards

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