• About the role

  • Salary circa £35,000 per annum, plus support to gain a Chartered Institute of Housing (CIH) qualification following successful completion of your probationary period

    Home, a place where you belong
    You’ll shape safe, welcoming neighbourhoods where people feel proud to live. This is a role where your decisions matter, your relationships count, and your days are never the same. You’ll hit the ground running, putting customers first and making sure their voice is heard. If you enjoy being out in communities, solving problems early, and working with people who genuinely care, this is a move that gives you purpose, trust, and the space to do your best work.

    What you’ll do 
    • Build trusted relationships with customers across your patch and local communities, listening and advocating for what matters to them.
    • Take ownership of housing issues from first contact through to resolution, always putting customers first. 
    • Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming. 
    • Carry out estate inspections and work with contractors to keep homes compliant. 
    • Work with other departments and partners to support customers and protect income for reinvestment.

    Why join us
    You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role. 


    You have 
    • You have experience in housing management or a similar customer focused role, or you’re looking for a career change and can bring strong transferable skills
    • You have confidence managing anti-social behaviour and complex customer situations. 
    • You have strong organisation and communication skills.
    • You have a full driving licence and access to a vehicle.

    Stronger together 
    We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

    The practical bits
    • You’ll work core hours between 9am and 5:30 with flexibility built in
    • You’ll work 2 days in the office/home and 3 days working in your neighbourhood patch. We have two positions available: post 1 - covering Hillingdon, Hounslow and Ealing, post 2 - covering Merton, Kingston upon Thames, Sutton and Croydon
    • You’ll cover a patch of 400 properties, working across local neighbourhoods and communities. We have an anchor day every 3 quarter at our London office 
    • You need a vehicle insured for business use, and we pay your mileage.
    • You need a Standard DBS check that we pay for

    What’s in it for you? 
    • 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
    • 2 paid volunteering days each year
    • Matching pension contribution (up to 7% and life insurance of 3x basic salary)
    • Instant pay access with Stream
    • 800+ discounts on shops, holidays, days out, tech and more

    Finally 
    For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us. 
Apply

Equity, diversity, inclusion & belonging

Learn about our commitment to creating an inclusive workplace where everyone belongs.

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Benefits & rewards

Discover the great benefits and rewards available when you work with us.

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