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  • Apprentice Customer Service Specialist - CUSTOMER ONLY

  • About the role

  • Salary under 20 years old £21,216 and over 21 years old £24,853 per annum

    Home, a place where you belong
    You'll help people take one of the biggest steps in their lives, moving into a brand-new home. From first enquiries to move-in day and beyond, you'll be there to support customers throughout their journey while building skills, confidence and a recognised qualification of your own. 
    If you're looking for a role where no two days are the same, you love talking to people and want to learn while you earn, this could be the perfect place to start your career.

    Why choose a Home Group apprenticeship?
    • Get paid while gaining a fully funded, industry-recognised qualification
    • Dedicated mentor and on-the-job support from day one
    • Protected study time built into your working week
    • Access to the same benefits, awards and recognition as permanent colleagues
    • A welcoming, inclusive culture where you can be yourself
    • Real opportunities to progress into a permanent role and continue your career with us.

    We’re proud of our track record in helping apprentices succeed. Many go on to secure permanent roles or continue their development through higher-level apprenticeships and professional qualifications. This is more than a job it's the start of a rewarding career. Find out more in our Apprenticeship Information Pack
     
    About the role
    This isn't just about gaining a qualification. It's about being part of a team that wants to see you succeed. You'll learn from experienced colleagues, be trusted with real responsibilities and make a genuine difference to customers at an exciting time in their lives. As your confidence grows, you'll gain experience across customer service, sales and administration, with the possibility of progressing into a permanent role. Be part of one of the UK's Great Places to Work!

    You’ll learn how to:
    • Support customers as they buy and move into their new home
    • Build great relationships through friendly, helpful conversations
    • Keep customer records accurate and up to date on our systems
    • Help deliver sales, marketing and customer service activities
    • Learn new skills and apply them through your apprenticeship.

    What qualification will you gain?
    • Customer Service and Sales, Level 3
     
    You'll combine on-the-job learning with structured study, building the skills, knowledge and confidence to support your future career.

    Who we’re looking for
    We’re looking for people who:

    • Are keen to learn and develop new skills
    • Share our values and want to make a difference
    • Are organised, curious and willing to ask questions
    • Enjoy working with people and being part of a team

    You don’t need previous experience in housing; we’ll support you every step of the way.

    Stronger together
    We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

    Finally
    For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us. 

Apply

Equity, diversity, inclusion & belonging

Learn about our commitment to creating an inclusive workplace where everyone belongs.

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Benefits & rewards

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